doITbetter Blog

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In the doITbetter blog you will find engaging articles on IT documentation, IT service management, IT security management and other exciting topics related to i-doit. Learn more about the latest IT trends and benefit from tips and best practices for your IT documentation and management. With our expertise, you can optimise IT workflows and stay on the cutting edge.

Jun 4, 2021 11:30:00 AM

OTOBO – The Communication Centre

OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions...

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May 5, 2021 2:42:00 PM

Document Cabling in i-doit

When it comes to the technical documentation of the IT infrastructure, devices such as servers, clients, switches, firewalls and routers come to the foreground. The documentation of cabling is often neglected. But when identifying faults or...

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May 5, 2021 9:51:00 AM

ITIL – The best-known ITSM framework

Have you decided to introduce a CMDB? Then the size of your organisation makes it necessary to optimise the existing processes. You are at a point where careful planning becomes immensely important. And to make a success of your project, you need a...

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Dec 11, 2020 2:43:00 PM

Documentation of cloud servers and services

More and more systems and services are now sourced from cloud service providers. Whether vServers, cloud servers, storage systems or web services such as CRM and CMS systems – applications are increasingly being outsourced to the cloud to save on...

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Nov 26, 2020 3:41:00 PM

How to initialise and control your IT documentation projects

Documentation projects pose new challenges for both those responsible for and those involved in the project. On one hand, the IT asset management should be improved, while on the other hand, the effort for IT documentation needs to be reduced....

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Nov 26, 2020 12:59:00 PM

Automated CSV import with i-doit

Often there is a large amount of data in the company that you should transfer to the CMDB. This can be in the form of existing Excel tables that have been continuously maintained. There are also various applications and services that include...

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Oct 5, 2020 1:45:00 PM

How to install i-doit on Cloud or vServer

Before you start your CMDB project, the first and most important step – before all others – is to install and set up the appropriate software. In comparison to the many products already on the market, which require sophisticated preparatory work or...

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Sep 25, 2020 7:51:00 PM

Zammad: Intuitive Service Desk with connection to i-doit

Stronger together: With the service desk software Zammad and i-doit you combine your IT asset management with an intuitive ticket system. i-doit collects all the information about your IT infrastructure – Zammad organises all correspondence into...

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Sep 17, 2020 4:05:00 PM

Status and maintenance planning with i-doit

How do you initiate processes with the i-doit CMDB in combination with the maintenance add-on? And what are the advantages of configuration management?

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Sep 17, 2020 2:57:00 PM

The Rights and Permissions System of i-doit

The goal of a CMDB is to store data centrally and make it available for all users. But there are cases where not all users should have access to all information. This applies to the employees of your own company as well as to external service...

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Sep 16, 2020 8:30:00 AM

Monitoring with Checkmk and i-doit

IT monitoring helps you ensure that your IT equipment is available at all times and does what it is supposed to do. The simplest form of monitoring is a request to each device in the network. The response tells you whether the system is running or...

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Sep 4, 2020 11:20:00 AM

IMAC/R/D – IT-Lifecycle-Management

Your IT systems – like any other product – go through a life cycle. If your IT infrastructure grows, the effort (and thus the costs) for administration increases. Your range of services must be able to effectively cover all phases of this life...

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Aug 14, 2020 11:08:00 AM

Reporting Special - Report everything out of the CMDB

Professional IT asset management is made up of a multitude of information. The focus is naturally on the documentation of devices, hardware and components. However, in order to obtain a true 360° view of the IT landscape, additional information is...

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Nov 28, 2019 8:03:00 AM

Location Management with i-doit – quickly fix IT disruptions

IT administrators who are responsible for the cross-location administration of IT infrastructures often face special challenges. They are often unable to access devices and systems directly, but must be able to track all changes in order to identify...

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Aug 2, 2019 3:24:00 PM

Documentation of Docker Containers with i-doit

Docker containers are relatively small, versatile and tailor-made for many applications. They save our existing resources and can scale our IT infrastructure at a rapid pace. The containers, as used by Docker, are nevertheless ultimately a form of...

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