doITbetter Blog

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In the doITbetter blog you will find engaging articles on IT documentation, IT service management, IT security management and other exciting topics related to i-doit. Learn more about the latest IT trends and benefit from tips and best practices for your IT documentation and management. With our expertise, you can optimise IT workflows and stay on the cutting edge.

Dec 21, 2021 2:58:00 PM

Validation of data and inputs

A CMDB should link information and keep it centrally available for departments and employees. When recording assets, a previously defined quality should of course be achieved and maintained. Ideally, these are documented in the so-called...

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Aug 29, 2021 7:44:00 PM

What is a configuration management plan?

A CMDB project is usually more extensive than most professionals and managers assume at first. In addition to determining the scope of the documentation, it is necessary to clearly define which goals you want to achieve. How should documentation be...

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Aug 18, 2021 2:03:00 PM

IT services with i-doit - Transparency in the IT infrastructure

Complete documentation already brings many advantages for specialists and managers. All relevant technical information about systems and devices can be found there. The linking of software and hardware, locations and people is also a great support....

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Jul 16, 2021 10:12:00 AM

IT Service Management with JDisc Discovery + i-doit CMDB

The i-doit CMDB offers extensive functions for documenting and managing assets. The modelling of services and the representation of dependencies and relationships is included in the scope of functions right from the start. Thus, i-doit has all the...

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Jun 4, 2021 12:08:00 PM

Inventory with QR codes

Inventory is often considered a necessary evil. Equipment and other inventory must be located first. Afterwards, data is collected for hours with pen and paper. Possibly, the data is transferred to an Excel spreadsheet at the end. The i-doit CMDB...

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Jun 4, 2021 11:30:00 AM

OTOBO – The Communication Centre

OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions...

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May 5, 2021 2:42:00 PM

Document Cabling in i-doit

When it comes to the technical documentation of the IT infrastructure, devices such as servers, clients, switches, firewalls and routers come to the foreground. The documentation of cabling is often neglected. But when identifying faults or...

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May 5, 2021 9:51:00 AM

ITIL – The best-known ITSM framework

Have you decided to introduce a CMDB? Then the size of your organisation makes it necessary to optimise the existing processes. You are at a point where careful planning becomes immensely important. And to make a success of your project, you need a...

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Dec 11, 2020 6:02:00 PM

Successful IT using ITIL baselines

The “Baseline” concept is firmly anchored in the IT Infrastructure Library (ITIL). It is not self-explanatory. And trying to make the term more understandable with “measurement basis” does not lead anywhere either. Instead, this is why we look at...

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Dec 11, 2020 2:43:00 PM

Documentation of cloud servers and services

More and more systems and services are now sourced from cloud service providers. Whether vServers, cloud servers, storage systems or web services such as CRM and CMS systems – applications are increasingly being outsourced to the cloud to save on...

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Nov 26, 2020 3:41:00 PM

How to initialise and control your IT documentation projects

Documentation projects pose new challenges for both those responsible for and those involved in the project. On one hand, the IT asset management should be improved, while on the other hand, the effort for IT documentation needs to be reduced....

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Nov 26, 2020 12:59:00 PM

Automated CSV import with i-doit

Often there is a large amount of data in the company that you should transfer to the CMDB. This can be in the form of existing Excel tables that have been continuously maintained. There are also various applications and services that include...

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Oct 5, 2020 1:45:00 PM

How to install i-doit on Cloud or vServer

Before you start your CMDB project, the first and most important step – before all others – is to install and set up the appropriate software. In comparison to the many products already on the market, which require sophisticated preparatory work or...

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Sep 25, 2020 7:51:00 PM

Zammad: Intuitive Service Desk with connection to i-doit

Stronger together: With the service desk software Zammad and i-doit you combine your IT asset management with an intuitive ticket system. i-doit collects all the information about your IT infrastructure – Zammad organises all correspondence into...

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Sep 17, 2020 4:05:00 PM

Status and maintenance planning with i-doit

How do you initiate processes with the i-doit CMDB in combination with the maintenance add-on? And what are the advantages of configuration management?

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