Recover Fast from IT Outages: The Power of IT documentation and i-doit

On July 19, 2024, a faulty update from a leading cybersecurity company (Crowdstrike) caused a chain reaction that grounded numerous airlines, postponed hospital operations, and restricted bank functions worldwide. This incident highlights the vulnerability of global IT systems to outages, even without external attacks.

In today’s interconnected world, robust IT documentation is essential for quickly recovering from unexpected global cloud and network incidents, such as the recent one involving a major cybersecurity company.

While IT documentation with i-doit can’t prevent incidents like this, it significantly aids in swiftly restoring IT systems and resuming normal operations. In critical situations, i-doit ensures that essential information is readily accessible.
For instance: which systems are running Windows 10 or 11 with the affected security agent installed?

i-doit’s pre-filtering and CMDB functions can also identify:
- Which IT services are impacted by the outage, allowing for targeted user notifications.
- How to prioritize the restoration of IT services quickly and efficiently.

Having such detailed information gives teams a substantial time advantage during crisis management. Additionally, i-doit can store comprehensive system configurations, facilitating a swift return to original settings in disaster recovery scenarios

i-doit, provided by synetics, is the leading software for IT documentation and CMDB. It assists organizations in documenting and managing IT and asset infrastructures, identifying dependencies, and implementing efficient IT service management (ITSM) processes.

Make sure your organization is prepared with proper IT documentation. Start your IT documentation journey and test i-doit for free: