Pricing & Licenses

Frequently asked questions

• How our pricing works

  At i-doit, we believe in transparent and scalable solutions tailored to your specific needs. Our pricing structure reflects this, designed to accommodate businesses of all sizes and requirements. Here's how it works:
  
  1. Objects - Your Operational Scale: Our core pricing is calculated based on the number of objects you need to document within your IT infrastructure. An 'object' refers to any entity you need to manage, ranging from devices to contracts (learn more in our FAQ). We offer four pricing categories to suit various scales of operation:
  

  • Small: Ideal for environments with under 1,000 objects.
  • Medium: Designed for intermediate operations, accommodating up to 5,000 objects.
  • Large: Perfect for larger enterprises, suitable for up to 10,000 objects.
  • Flex: A customizable plan for extensive operations with more than 10,000 objects, offering flexibility and scale as you grow.

  2. Add-Ons - Customize Your Experience: Enhance and customize your i-doit experience with our diverse range of add-ons. Whether you need advanced monitoring capabilities, detailed floor planning, or any other specific functionality, there's an add-on for you. We provide:
  

  • Complimentary Add-Ons: Free of charge, adding value to your operations without extra costs.
  • Fixed-Price Add-Ons: Pre-priced, offering specialized functionalities for a one-time payment.
  • Custom-Fit Add-Ons: Tailor-made solutions with pricing adapted to your specific needs.

  3. Support - We’re Here for You: Select a support tier that matches your requirements. Whether you're looking for basic technical assistance or comprehensive support with rapid response times, we've got a plan for you. Our dedicated team is committed to ensuring your operations run smoothly.

  
  (Optional) 4. Tenants - Multi-tenancy for MSPs: For Managed Service Providers (MSPs) or those requiring multiple tenant installations, the number of tenants can affect pricing. This option allows for the management of multiple entities or departments within a single environment, ensuring streamlined administration and security.

• What is an object on i-doit?

  Basically any IT object you need to document. It can be an asset or configuration item (CI), e.g. a server, a router or a client PC, an operating system or an office application, a contract or a license.

• Which license level do I need?

  The number of objects required depends entirely on your individual needs. The more detailed and comprehensive your documentation is to become, the more objects you will create. Calculate with about 20 objects per person in an organization.

• When to choose the on-premise version?

  Our on-premise version, i-doit is designed for businesses seeking full control over their IT documentation and CMDB (Configuration Management Database) environments. This solution is installed directly on your company's servers, seamlessly integrating with your existing network infrastructure. It's the ideal choice for organizations with strict data control requirements, allowing for sophisticated on-site customization and integration with local systems.
  
  Key Benefits:
  Data Sovereignty: All your sensitive data is stored on your in-house servers, not third-party ones, ensuring compliance with corporate or regulatory requirements regarding data security.
  
  Customization and Integration: Direct access to server infrastructure allows for deep customization to meet specific business needs, aligning with internal policies, practices, and existing software systems.
  
  Performance Stability: Network stability and performance rely on internal resources, reducing dependency on external factors like internet bandwidth and availability.
  
  Considerations:
  Initial Costs and Maintenance: Requires an upfront investment in server infrastructure if not already available, along with ongoing costs related to hardware maintenance, security, and system upgrades.
  
  Resource Allocation: Demands on-site technical expertise for system management, troubleshooting, and updates, potentially diverting resources from other IT initiatives.

• When to choose the cloud version?

  i-doit cloud-based solution provides a flexible, convenient alternative to our traditional on-premises software. Hosted on secure, cutting-edge servers, this option eliminates the need for direct hardware management, instead offering access to i-doit functionalities over the internet. It's perfectly suited for businesses desiring minimal upfront investment, rapid deployment, and the ability to access their IT documentation and CMDB systems from anywhere.
  
  Key Benefits:
  Reduced IT Burden: No need to maintain physical servers or manage extensive hardware, allowing your IT personnel to focus on core business tasks.
  
  Scalability and Flexibility: Easily adjust your usage plan based on business demands, scaling up or down as necessary without the complexities of hardware procurement.
  
  Remote Accessibility: Access your IT documentation environment from anywhere with an internet connection, perfect for teams distributed across different locations or for those who value flexibility.
  
  Automatic Updates and Upgrades: Benefit from automatic software updates, ensuring you're always using the latest, most secure version of i-doit.
  
  Considerations:
  Data Control: Your data is hosted off-site, which may have implications for businesses with stringent data security and sovereignty requirements.
  
  Internet Dependency: Access to your IT systems depends on internet connectivity, which could be impacted by service outages or cybersecurity concerns.

• How is i-doit licensed?

  i-doit is licensed as subscription. With this license model, a usage fee is paid in advance for the selected term. 

• Understanding the Flex License Level

  Our licensing model is designed to adapt to your specific needs. 
  If you anticipate licensing more than 10,000 objects, our sales team can assist you by tailoring a Flex license that's optimal for your requirements.

• Can I upgrade or downgrade my license?

  A license can be upgraded at any time. Remaining amounts from a running subscription are automatically credited. A downgrade is only possible at the end of the respective term. In this case, the previous license will be cancelled and a new one will be issue.