i-doit Support

i-doit support plans

Security and all-round service

i-doit offers various support packages, services and product training courses. This ensures that you receive the best possible support from us - during ongoing operation and onboarding.

Support packages from i-doit

The i-doit support team will help you with all issues relating to i-doit. Do you have questions about installing i-doit, setting up interfaces or add-ons? Would you like to receive best practice recommendations on how to document certain configurations? Our experts have years of experience and will be happy to help and advise you.

Advanced or Basic – the choice is yours

i-doit Advanced Support (only in german)

Comprehensive support for i-doit

from 619,00 €

year

Book Advanced Support now!


Services:

  • Enquiries and answers via support portal
  • Submission of feature requests
  • Support for all i-doit Add-ons from synetics GmbH
  • Free sandbox mirrored to the production licence
  • Enquiries and answers via telephone
  • Remote maintenance
  • Service Level Agreement (SLA): Support requests are answered within 4 service hours, Monday to Friday, 9 a.m. – 6 p.m. CET (excluding German national holidays).

i-doit Basic Support

Quick help with problems

from 465,00 €

year

Book Basic Support now!


Services:

  • Enquiries and answers via support portal
  • Submission of feature requests
  • Support for all i-doit Add-ons from synetics GmbH
  • Free sandbox mirrored to the production licence
  • Enquiries and answers via telephone
  • Remote maintenance
  • Service Level Agreement (SLA): Support requests are answered within 24 service hours, Monday to Friday, 10 a.m. – 4 p.m. CET (excluding German national holidays).

Remote or on-site – i-doit support partners are there for you

Support partners certified by i-doit offer you customised project support and continuous support for your ITSM environment. With intensively trained teams, they provide 1st and 2nd level support by telephone, as well as remote and on-site support. Specially trained in the introduction and use of i-doit software, our partners have extensive experience and in-depth knowledge to provide users with the best possible support.

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Do you have any further questions? 

If you would like to find out more about i-doit or need a customised offer, please contact us!
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You can also reach us

By phone +49 (0) 211 - 699 31 0

Book a demo now