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IT service desk solutions from i-doit

IT service desk solutions are central systems and crucial to an organisation's successful IT service management strategy. They aim to structure and optimise IT support. Service and support are crucial aspects in dealing with users and customers. With i-doit, you can ensure smooth IT service operations and a high level of customer satisfaction.

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Service solution to support complex IT structures

With i-doit you can integrate an effective IT service solution to support complex IT structures. The Service Desk is not only a step on the way to efficient IT Service Management, but also a central component when it comes to service quality. With i-doit's practical add-ons, you can realise the full potential of your CMDB.

Advantages of the i-doit IT Service Desk solution.

  • Seamless communication: Facilitate the processing of requests by directly linking tickets and i-doit objects in the CMDB.
  • Centralised information hub: All IT service requests and responses are collected and managed in one place - for greater efficiency and transparency..
  • Support relevant business processes: Optimise your IT support processes to provide fast and effective solutions for internal and external customers.
  • Automate workflows: Speed up routine activities such as ticket routing and escalations.

Integrated service desk with i-doit CMDB

IT Service Desk solutions

Reduce response times

By connecting the service desk with the CMDB, processing times can be reduced and the quality of IT support increased. Automated processes facilitate documentation and problem solving.

Monitor SLA

Record processing and response times to monitor and fulfil service level agreements (SLAs). The integrated solution also supports the transfer and handover of processes, simplifying internal processes.

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Service-Desk

More than just IT ticketing software
i-doit's IT Service Desk solution utilises the seamless integration of i-doit software with Zammad to create a central communication point for all IT requests. Each ticket is directly linked to the relevant asset information in the CMDB. This enables a complete overview and immediate access to all required data. The integration ensures that tickets are processed quickly and efficiently. Response times improve immediately - even in complex IT structures.
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Do you have any further questions?

If you would like to find out more about i-doit or need a customised offer, please contact us!
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