Smart Dual-Flow or display the CIs of a user in a ticket, link to an IT service or an IT process in OTOBO or vice versa. The OTOBO Dual-Flow add-on from FREICON.
Functions
Calendar & Resource Management (StayOrganized).
Web Services (Ready2Adopt).
Process templates (Ready2Adopt).
Process templates for incidents, changes, onboarding/offboarding, procurement, etc.
Report Generator.
Ticket Timeline View.
Further Functions
Audio-video contact (EasyConnect).
Notification Web View.
SMS Notification System.
Chat.
Contact with Data.
Field Selection Dialogue – The Selection Guide Pop-Up for SLAs.
Article Attachment Overview.
Dynamic Field Database – The connection of external databases.
Manufacturer
Description
By coupling Helpdesk and theCMDB, a new category “OTOBO” is created for each object type in i-doit. In this category, all tickets assigned to a CI are displayed.
At this point, the direct creation of a new ticket is also possible, in which the i-doit CIs are directly linked to the ticket. Service desk employees can select a ticket customer via the user assignment and thus display all CIs assigned to him and the tickets generated by him.
Advantages of the coupling to i-doit
Linking support tickets with the CIs from i-doit and providing the CIs for process management.
Access to the CIs enables the mapping of change processes.
Since the tickets are available in i-doit, a simple type of evaluation via reports is possible.
IT servicescan be transferred to OTOBO via the bi-directional coupling.
By using i-doit pro, the monitos ITSM integration platform is expanded into a fully-fledged monitosITSM suite.
